Some of the missing features include remote support, advanced reporting, and process management. There are a lot of things it doesn't do, however, unless you get add-ons and plug-ins. Spiceworks IT help desk intentionally sticks to the basics: allowing users to submit support tickets that are subsequently managed by your IT department. Your one-trick pony IT help desk solution The lack of direct support from Spiceworks beyond email will likely be a bit daunting for IT novices, but for experienced professionals, Spiceworks offers a wide degree of flexibility in managing all aspects of your hardware, software, and network.
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Spiceworks offers more free software tools you can add to increase your IT capabilities: The Spiceworks community is responsible for quality control, so you'll need to look closely at the documentation and ratings for each app before installation.
The thousands of available apps are grouped into four categories: This is the beauty of having a large user community consisting of IT professionals: They know the features they need and can create the apps for them. You can increase your help desk's capabilities with apps and plug-ins from the Spiceworks app center. Some users report the smartphone app is a bit text-heavy in its design, and the push notifications can be spotty, but it will still get the job done when your techs are out in the field. The left-hand navigation menu in the main dashboard provides access to your help desk and other tools you may choose to use like the Spiceworks network monitor or inventory management.Ĭontent modules such as a Spiceworks inventory summary and a purchase list can be added, rearranged, or deleted to meet your needs.Īll the functionality of the Spiceworks IT help desk is available on its smartphone app. ITIL processes include change management, service-level management (SLM), and continual service improvement (CSI). On a conceptual level, Spiceworks IT help desk does not have the functionality to align with Information Technology Infrastructure Library (ITIL) principles, a collection of IT best practices for IT service management (ITSM).
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On a practical level, the self-hosted version only runs on Microsoft Windows servers, and you will get no document storage, multi-channel communication options, or remote support abilities without installing extra tools and apps. You get what you pay for in life and software, and given that Spiceworks products are free, it's important to know the limitations of Spiceworks IT help desk. Spiceworks software employs a no-frills approach suitable for companies that want basic functionality in lieu of advanced features.
Other free tools include inventory management, a contract tracker, and remote support. Spiceworks IT help desk is one of several free software products available from Spiceworks. Spiceworks generates revenue from its marketplace for IT products and related services and through ads embedded in its software. Spiceworks is not a software developer per se instead, its primary focus is an online community of approximately six million IT professionals and 3,000 vendors who trade information, collaborate, and seek advice from one another. We'll go over its features and limitations below to help you determine if it's a fit for your needs.
It's totally free, and what you get is stripped-down IT service management. Spiceworks help desk software could be the answer. Are you tired of having emails requesting support sent to your IT department and falling through the cracks? At the same time, you're probably leery of potentially paying hundreds or thousands of dollars every month for a comprehensive service desk solution.
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